As some of our membershave had issues/complaints dealing with Airtricity we decide to post the following for information purposes only. This information may be useful/should provide a good understanding of how to deal with any issue/complaint should you have one. READ ON...
OUR SERVICE COMMITMENT
- Our advisers are here to help and will generally be able to resolve your query there and then. If not, we will tell you what we need to do and arrange a time to call you back with a proposed solution which will contain a full explanation of the issue that occurred. If we were at fault, we will apologise.
- We aim to reach an appropriate resolution of your complaint within three days, in the majority of cases - if for any reason we do not respond to your complaint or if we do not contact you within 10 working days you will be entitled to compensation as set out in our Customer Charter.
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